eTOM is part of the New Generation Operations Systems and Software (NGOSS) standard. Introduction to eTOM – Download as PDF File .pdf), Text File .txt) or read online. Cisco Systems, Inc. All rights reserved. This document is Cisco Public. eTOM, ITIL, Zachman, TOGAF and COBIT are widely used eTOM ( Enhanced Telecom Operations .. [17] Introduction to eTOM, CISCO Technologies.

Author: Arashijas Kigakinos
Country: Bahrain
Language: English (Spanish)
Genre: Love
Published (Last): 3 July 2006
Pages: 82
PDF File Size: 19.52 Mb
ePub File Size: 9.8 Mb
ISBN: 804-2-25751-151-5
Downloads: 96543
Price: Free* [*Free Regsitration Required]
Uploader: Kigagrel

Tell us what you need by filling in the form. White Paper Cisco Systems, Inc. NGOSS compliance program encompass the conformance tests of other NGOSS specifications that further define the business objects and etomm framework required for effective etom implementation.

Business Process Framework eTOM processes fall into three major process areas, [3] as shown in the diagram:. ITIL is a framework; therefore, the implementation will be different from company to company. No part of this publication may be reproduced, stored in a retrieval system, or.

TR presents a strategy of further converging the two frameworks as shown in Figure The following example represents the same new order activities as in the previous process interaction example.


Process Interaction Example In contrast, a process etoj diagram presents the sequence of the process interactions as shown in Figure 9. The more services a customer purchases from.

Frameworks cjsco IT Management Copyright protected. Page 10 of Efficient, clear, and effective business processes are critical to delivering innovative services quickly, at the least possible cost. It also provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other companies. This document is Cisco Public Information.

Erom 4 of NGOSS defines detailed information models, interface, and architectural specifications that service providers can utilize to stipulate and procure future solutions.

Market, Product, and Customer: I agree to the terms and privacy policy. IT Security Training Service Security training involves the use of strategies for protecting data and information through an approach that has been developed by those knowledgeable in security training. Didactics in collaboration with iTLS offers Cisco training courses that effectively prepare network specialists for the various Cisco Certifications. By using this site, you agree to the Terms of Use and Privacy Policy.

Business Process Framework (eTOM) – Wikipedia

December 2 Contents 2 Overview 2 Move to a competitive business model. Business Process Management of Telecommunication Companies: The map also indicates the interaction between processes. The Business Process Framework eTOM is a standard maintained by the TM Forum[1] etlm association for service providers and eto suppliers in the telecommunications and entertainment industries.


Before security training is delivered by qualified personnel, the training practices are weighed against these standards, laws, and regulations. The ITIL processes represent flows in a number of key operational areas, with a strong orientation towards how these processes will map onto IT support environments.

Business Process Framework (eTOM)

Service Measurement Service More information. Version 14 was published in May Amdocs Network Rollout Solution.

Page 7 of Infosys Technologies Limited www. Widely respected ciscp the world, Cisco Certifications substantiate the knowledge and skills of certified specialists. Until recently, ITIL did not provide guidelines on the implementation order or means to assess the maturity of the service organization.

NGOSS can be applied eetom service provider organizations for: CMMI applies to teams, work groups, projects, divisions, and entire organizations. At the overall conceptual level Figure 3the Business Process Framework can be viewed as having the following three major process areas: